FAQs

The hotel facilities (Lobby, Spa, Pools, and Restaurant) are exclusive to hotel guests - with the exception of “Metsovo 1350m” Restaurant (reservation is required).

The hotel has specially designed accessible rooms. Our reservations team is more than happy to assist you.

The outdoor pool (seasonal) is open to all children with adult supervision. The indoor heated pool is situated at the Spa, which is adults-only, yet in order to cater our younger guests who stay with us, the indoor heated pool is exceptionally accessible only between 10.00 – 12.00 and under adult supervision.

Unfortunately the hotel does not currently allow pets.

All transfer requirements can be taken care of our team (additional charges apply).

Our team will be very happy to take care of baby-sitting arrangements for you. Please contact us prior to arrival as this service is on an on request basis.

Roads are being constantly cleaned when it is snowing. Yet, snow chains are recommended as we are in no position to predict extreme weather conditions.