Grand Forest’s Statement on Novel Coronavirus (COVID-19)

Grand Forest Metsovo is Trusted for Travel!


Grand Forest Metsovo is open and ready to welcome you!

Continuing to provide a safe environment for our guests.

Dedicated In-house Expertise – All of our team members receive continuous training on hygiene and cleanliness standards, as well as advanced training specific to their functional area. Grand Forest Metsovo procedures ensure the regular deep cleaning. The property has undergone a deep clean prior to reopen. Our enhanced cleaning standards will continue to be overseen and regularly reviewed by safety management team.

Additional antibacterial disinfectant products are being supplied and will be regularly used throughout the day to ensure surfaces are clean to prevent the spread of Covid-19.

These measures are in addition to our already meticulous hygiene and cleanliness protocols, which already mandate good hand hygiene, supplying hand-washing facilities, as well as alcohol-based hand sanitizers, and strict guidance on regular hand washing throughout the day. Our kitchen has been compliant with HACCP, a management system in which food safety is addressed through the analysis and control of biological, chemical, and physical hazards from raw material production, procurement and handling, to manufacturing, distribution and consumption of the finished product.

Enhanced Protocols – All our employees are well-trained to identify the symptoms of Covid-19, and have been instructed not to come to work if they are feeling unwell or had contact with anyone whois suspected or confirmed as having Covid-19.

GBAC STAR™ Facility Accreditation – Grand Forest Metsovo has achievedGlobal Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standardfor prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwidecleaning industry association, Grand Forest Metsovo has implemented the moststringent protocols for cleaning, disinfection and infectious diseaseprevention in its facilities. As the cleaning industry’s only outbreakprevention, response and recovery accreditation, GBAC STAR™ helps organizationsestablish protocols and procedures, offers expert-led training and assesses afacility’s readiness for biorisk situations. The program verifies that GrandForest Metsovo implements best practices to prepare for, respond to and recoverfrom outbreaks and pandemics.

Safe and Seamless Service – We will continue to provide seamless service whilst respecting social distancing requirements at all times.For example, restaurant and bar menus will be printed on single-use and recyclable material, and housekeeping staff will not enter rooms, unless asked otherwise by the guests. All our team members operate under strict hygiene protocols, adapting to new appearance normalcy.

Partnering with Industry Leaders – We will continue to work closely with the relevant health bodies and are partnering with a third-party specialist to develop these standards and have them regularly audited so that our guests can trust that we are meeting these at the highest possible level.

Across our property and experiences, every element of the guest experience has been considered and reviewed to ensure that our guests can feel at ease when they travel with us. For further information about the extensive measures we have put in place with the industry leaders we work with please contact us at

At all times, and especially in this uncertain climate, we want to assure you that your safety and wellbeing, and that of our team, is our highest priority.

We are continuing to monitor and react to the coronavirus(COVID-19) situation as it evolves, and we remain steadfast in our commitment to provide every guest, partner and employee with the highest standard of service and care.

We look forward to welcoming our guests back to our safe and clean property.  


Travel Insurance

We advise our valued guests to carefully review the terms of their travel insurance policy prior to travel and ensure that they have suitable medical travel insurance in place to cover the duration of their stay.


We are all in this together and we recognise the trust that you place in us each time you travel or partner with us. We would ask any guest regardless of their recent travels to let us know if they feel unwell prior to travel and we will work with you to rebook your trip without charge.

This information is valid until further notice and may be updated.

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