UPDATED 1 JUNE 2020
Grand ForestMetsovo opening date: 1st June 2020
Continuing to provide a safe environment for ourguests
Dedicated In-house Expertise – All of our team members receive continuous training on hygiene and cleanliness standards, as well as advanced training specific to their functional area.
Grand Forest Metsovo procedures ensure the regular deep cleaning. The property has undergone a deep clean prior to reopen. Our enhanced cleaning standards will continue to be overseen and regularly reviewed by safety management team.
Additional antibacterial disinfectant products are being supplied and will be regularly used throughout the day to ensure surfaces are clean to prevent the spread of Covid-19.
These measures are in addition to our already meticulous hygiene and cleanliness protocols, which already mandate good hand hygiene, supplying handwashing facilities, as well as alcohol-based hand sanitizers, and strict guidance on regular hand washing throughout the day. Our kitchen has been compliant with HACCP, a management system in which food safety is addressed through the analysis and control of biological, chemical, and physical hazards from raw material production, procurement and handling, to manufacturing, distribution and consumption of the finished product.
Our cleaning protocols have been developed with ECOLAB, a leading industry partner and will be subject to regular audits.
Enhanced Protocols – All our employees are well-trained to identify the symptoms of Covid-19, and have been instructed not to come to work if they are feeling unwell or had contact with anyone who is suspected or confirmed as havingCovid-19.
Safe and Seamless Service –We will continue to provide a seamless service whilst respecting social distancing requirements at all times. For example, restaurant and bar menus will be printed on single-use and recyclable material, and housekeeping staff will not enter rooms, unless asked otherwise by the guests. All our team members operate under strict hygiene protocols, adapting to new appearance normalcy.
Partnering with Industry Leaders – We will continue to work closely with the relevant health bodies and are partnering with a third-party specialist to develop these standards and have them regularly audited so that our guests can trust that we are meeting these at the highest possible level.
Across our property and experiences, every element of the guest experience has been considered and reviewed to ensure that our guests can feel at ease when they travel with us. For further information about the extensive measures we have put in place with the industry leaders we work with please contact us at email@example.com
At all times, and especially in this uncertain climate, we want to assure you that your safety and wellbeing, and that of our team, is our highest priority.
We are continuing to monitor and react to the coronavirus (COVID-19) situation as it evolves, and we remain steadfast in ourcommitment to provide every guest, partner and employee with the highest standard of service and care.
We look forward to welcoming our guests back toour safe and clean property.
A fresh start - a new era! The Grand Forest Metsovo is already open. Live your dreams, travel and explore. Life is happening now!
Cancellation and Rebook Policy – Updated01 June, 2020
All guests with reservations for arrival on or before May 31, 2020, will be allowed to change or cancel without charge. This includes advance purchase rate and other pre-paid reservations. For bookings beyond May 31, 2020 we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary.
All newreservations booked between March 22, 2020, and May 31, 2020, for arrival on or before September 30, 2020, can be changed or cancelled without charge by Grand Forest Metsovo up to 14 days prior to arrival.
For full details and to make arrangements, please contact us by phone or by email at +302656029001-4 & firstname.lastname@example.org. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
For group bookings,our reservations teams will work closely with you and/or your event planner to manage any changes on a case-by-case basis. Our hotel reservation team is actively supporting customers to address the needs of each group, including moving events scheduled [prior to May 31, 2020] to a suitable alternative date. For more information on the terms and conditions of group contracts please contact us directly at email@example.com
This information is valid until further notice and may be updated.